Refund policy

Kivio Return & Refund Policy

We accept eligible returns requested within 30 days of delivery.

Return eligibility
Items must be unused, unwashed, in their original condition and packaging, and accompanied by proof of purchase. To start a return, contact us through the Contact page at bubblysurprises.com/pages/contact. Please do not send an item back before receiving return instructions.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number and clear photos. If approved, we will arrange a replacement or refund at no additional cost.

Return shipping
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, if any, are not refundable. International return duties, taxes, or customs charges are the customer's responsibility.

Refunds
We will inspect returned items and notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or card provider may require additional processing time.

Cancellations
Contact us as soon as possible if you need to cancel or change an order. We can only guarantee cancellation before fulfillment begins. Once an order has entered fulfillment or shipped, the standard return process applies.

Non-returnable items
Gift cards, personalized items, and products marked final sale at the time of purchase cannot be returned. Items showing signs of use, washing, damage after delivery, or missing packaging may be refused.

This policy does not limit any rights available to you under applicable consumer-protection law.